To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.
Known as much for our warm, personable service as our delicious food, Chick-fil-A has come a long way since our humble beginnings, when S. Truett Cathy opened the first Chick-fil-A Restaurant in Atlanta in 1967.
Most Owner-Operators own only one restaurant, meaning they’re small business owners who are onsite and actively involved. They are regularly working with their Team Members and take a hands-on approach in order to foster connections within their communities. Over the past two years, 76 percent of newly selected Owner-Operators had experience working as Team Member themselves.
Chick-fil-A restaurants aim to add a positive impact beyond profit, including giving back to local communities and advancing opportunities for others. By investing in Team Members through our scholarship program, leadership development, access to well-being benefits and more, Owner-Operators can know their Team Members are taken care of and will, in turn, take care of our customers.
Through the Chick-fil-A Shared Table® program, local Chick-fil-A Owner-Operators fight food insecurity in their neighborhoods by donating surplus food from their restaurants to local soup kitchens, shelters and nonprofits to feed those in need. To date, more than 30 million meals have been created from Chick-fil-A Shared Table® donations from over 2,200 participating Chick-fil-A restaurants throughout the U.S. and Canada.
Additionally, every time a new Chick-fil-A restaurant opens, Chick-fil-A, Inc. donates $25,000 to Feeding America or Second Harvest in Canada to support local hunger relief efforts.
We believe a strong and caring culture is essential to our success. The notion of care applies not only to our local Owner-Operators, Team Members and Guests in Chick-fil-A restaurants but also to how we treat each other at the offices of our Support Center in Atlanta.
Chick-fil-A is committed to a workplace culture where everyone is treated with honor, dignity and respect. “We are better together” - one of our core values - means that when we combine our unique backgrounds and experiences with a culture of belonging we can strengthen the quality of care we deliver.
Chick-fil-A was the first restaurant to pair shopping and eating by opening in an Atlanta-area mall. We continue to look for new ways to meet our customers where they are, with digital enhancements and bold new restaurant designs. As the first quick-service restaurant to introduce parent-friendly menus, with fruit cups and a grilled entree, we believe we can always find newer and better ways to care for our customers.
Truett always maintained he was in the people business, prioritizing customer service and dedication to his community. When traveling one day, he thanked the employee of a high-end hotel and the man responded, "my pleasure." Struck by that response, Truett encouraged his employees to add that phrase to their daily interactions, something they do to this day.
Chick-fil-A is still a family business, with Truett's grandson, Andrew, serving as the CEO. The Cathy family has been working together for over 70 years. Today, several second and third generation Cathy family members carry on the company tradition.
A lot has changed over the years, from delicious new menu items to our popular Chick-fil-A® App that makes ordering quick and easy. But we've never changed our commitment to warm, friendly service – or the recipe for our Chick-fil-A® Chicken Sandwich, which Truett perfected at The Dwarf House® restaurant, previously known as The Dwarf Grill, a restaurant he opened with his brother, Ben, in 1946.
Our dedication to service is what has put Chick-fil-A on the path toward strong success. With locations in 48 states and counting as well as Puerto Rico and Canada, we are excited about joining new communities and expanding internationally.