Gift Card Replacement Form

Thank you for contacting Chick-fil-A with your gift card replacement request. Before completing the form, please note:

Only cards that have a remaining balance can be replaced.
Without a purchase receipt, we are unable to research inactive cards.
When the balance of a Chick-fil-A physical or eGift card is successfully transferred onto the Chick-fil-A App, the card balance is only accessible through the Chick-fil-A One Digital Gift Card on the Chick-fil-A App and the balance no longer exists on the original physical or eGift card.
For properly submitted claims using the online form below, please allow up to 3 weeks for a response to your request.
For properly submitted claims using this fillable PDF form, please allow up to 6 weeks for a response to your request.

Name (required)

Email (required)

Address (required)

Apt, Suite, etc. (optional)

Phone (optional)

Reason for Replacement (Select One)

Choose an Image to Support your claim

*Must be .JPG

Upload Image(s) (required)

Damaged/Unreadable - front and back of gift card

Activation Issue - purchase and/or activation receipt, front and back of gift card, (if applicable) outer packaging of retail gift cards

Lost/Stolen - purchase and/or activation receipt

Please select replacement gift card option below

Transfer any remaining balance(s) onto the Chick-fil-A One Digital Gift Card on the Chick-fil-A App associated with the email address below.

Transfer any remaining balance(s) onto an eGift card sent via email to the email address below.

Transfer any remaining balance(s) onto a physical gift card(s) mailed to mailing address provided above.

Additional Details (optional)

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By typing your name or signing below, I hereby certify, under penalty of law, that the information provided by me above is true and correct, that I purchased or received as a gift the above-noted Chick-fil-A giftcard, and I am the lawful owner of the card.

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Gift Card Replacement Form

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