What are Signature Surprises?

Signature Surprises are our way of saying “Thank You” for being a valued Chick-fil-A One® Member.

What if I’m not a Chick-fil-A One Signature Member? Can I still participate?

Only Chick-fil-A One® Signature Members are eligible to participate. To check your status tier, you can log into your profile on chick-fil-a.com and tap “view account” or open the app and tap “rewards.”

How will I know if I claimed an item?

You will receive an email to the address associated with your Chick-fil-A One® Account within 72 hours of the Surprises being claimed.

What happens if I don’t get an item?

Be sure to bookmark this page and check back periodically as well as make sure you have message notifications turned on for your Chick-fil-A® App.

Can I get more than one item?

Yes, you can participate in in each Surprise as the claim window is open. You can only claim one item per Surprise though.

Can I send a Surprise to a friend?

There will be a chance to update the shipping address or enter on the Surprise landing page for the claim, but we recommend sending to your home address as Chick-fil-A® won’t be able to tell your friend or family member that the item is coming.

When are the Surprises happening?

We want to keep the Surprises a surprise! There won’t be a scheduled time for the Surprises, but when a Claim Window opens, we will alert Signature Members via an email letting them know that Surprises are happening soon.

Can I buy these items if I didn’t claim one in time?

Unfortunately, not at this time. These are first-come-first-serve items which we are producing specifically for these Surprise events.