Creating & Managing Your Account FAQ

What is Chick-fil-A One?

How do I create a Chick-fil-A One account?

How do I find my Chick-fil-A One account membership number?

How do I delete my Chick-fil-A One account?

How can I resolve verification issues with ID.me? 

If I accidentally loaded funds or experienced a technical issue when loading funds to my Chick-fil-A One account, can I undo the load?

What is ID.me and how is it used?

Why can’t I sign into my Chick-fil-A One account with Facebook?

How do I add funds to my Chick-fil-A One account to pay for Chick-fil-A purchases?

How do I edit my Chick-fil-A One account?

How do I change my email preferences?

How do I change the email address on my Chick-fil-A One account?

What should I do if I cannot log in to my account?

How do I reset my password?

How do I determine if I have multiple accounts?

I have more than one Chick-fil-A One account and wish to merge them. What do I do?

How do I add, edit or delete my Favorite orders on the Chick-fil-A App?

How do I add my birthday to my account?

What is the birthday reward for each membership tier? Can I change it?

How long can I use the birthday reward?

It’s my birthday, and I didn’t get a reward on my account. What do I need to do?

Can I see my transaction history for my account?

How does Chick-fil-A use my personal data?