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I didn’t mean to redeem a reward. What do I do?
If you have a reward that matches a menu item you ordered, the system automatically selects the reward to redeem regardless of the card you selected in the app. The system prioritizes reward redemptions by the closest expiration date. Unfortunately, we are unable to reload redeemed rewards. If you would prefer the item not be redeemed, you can opt to remove it from your order and redeem it at a later date. Placing a mobile order offers you the ability to turn off reward redemption if you order a matching product. Just change the 'Redeem Rewards' toggle switch from 'on' to 'off' when placing your mobile order.
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