SMS Terms and Conditions of Use

CHICK-FIL-A MARKETING SMS PROGRAM 

By opting-in, you consent to receive and authorize Chick-fil-A (and its service providers) to send you recurring automated promotional and personalized marketing text messages (e.g. menu updates, order reminders) at the mobile number you text us from or used when signing up [using an automated telephone dialing system].  Your consent is not a condition of purchasing any property or services. You may revoke this consent at any time by replying STOP. Messaging frequency varies. Standard message and data rates may apply.
You will receive a reply text message to confirm your signup.  Your opt-in signifies your agreement to these terms and to the DISPUTE RESOLUTION AND ARBITRATION PROVISION that governs how claims you and we have against each other are resolved.  

Terms and Conditions

This is a standard rate SMS program and message frequency will vary by user. We reserve the right to alter the frequency of messages sent at any time.  To participate, you must have a text messaging enabled mobile device with a text messaging plan. Not all mobile devices may be supported and text messaging may not be available in all areas. We and our service providers and the supported mobile carriers are not liable for delayed or undelivered messages.  
We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

For Help. If you need assistance, text the keyword HELP to the five-digit short code for the program (i.e., the five-digit number from which text messages are being sent) at any time to receive customer care contact information. 

Cancellation. Reply to a message or text the keyword STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to the five]-digit short code for the program at any time to no longer receive marketing text messages. After replying or texting the keyword, you will receive one additional text message confirming that your request has been processed. If you cancel from one of our text message programs, you may continue to receive text messages from Chick-fil-A through any other program you have joined separately until you separately cancel from those programs.  You may also continue to receive messages via text message related to orders or transactions placed online or through your Chick-fil-A account, upon sign-up or log-in to your Chick-fil-A account, as well as messages selected through our message preference center.  

Opt-In. If you want to opt-in to receive marketing text messages, submit the Mobile Opt-In form to Chick-fil-A with your mobile number.  

Active Keywords.  STOP, QUIT, END, CANCEL, or UNSUBSCRIBE 

Duty to Notify and Indemnify:  You represent that you are the account holder for the mobile telephone number(s) that you used to subscribe to the program. You are responsible for completing the opt-out process or notifying us immediately if you change, transfer, or intend to stop using the mobile telephone number used to subscribe to the program. You may notify us of a number change by contacting Chick-fil-A as provided under Contact Us below. Your agreement to do so is a material part of these terms and conditions.

You agree to indemnify Chick-fil-A in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to complete the opt-out process or notify us if you change, transfer, or intend to stop using your telephone number including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.  

Contact Us

If you have questions or comments, please go to our Customer Support landing page or contact us by phone at 1-866-232-2040.  If you have any questions about your text or data plan it is best to contact your wireless provider.