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Chick-fil-A Announces First Jackson Restaurant, Opening April 3
March 24, 2025
Restaurant Brings Approximately 110 Full- and Part-Time Jobs to Community, Honors 100 Local Heroes with Free Chick-fil-A Entrées for a Year
JACKSON, Mich. (March 24, 2025) – A new Chick-fil-A® restaurant will begin serving the Jackson community on Thursday, April 3, 2025. Chick-fil-A, Inc. has selected Chantay Bollinger as the independent franchised local Owner-Operator of Chick-fil-A Jackson.
Located at 971 N. West Ave., Chick-fil-A Jackson will be open for dine-in, drive-thru, carry-out, catering and Mobile Thru from 6:30 a.m. to 9 p.m., Monday through Saturday, with the drive-thru open until 10 p.m. Because Chick-fil-A restaurants are designed to serve the unique needs of each community, Chick-fil-A Jackson will also feature a playground to serve Guests with children.
The Chick-fil-A Jackson restaurant joins two other Chick-fil-A restaurants serving the wider Lansing market.
Locally Owned and Operated
Chick-fil-A’s franchise model is essential to how the restaurant serves others. Most Chick-fil-A restaurants are owned and operated by a single individual, which means Chick-fil-A’s local
Owner-Operators are small business owners, not passive investors, who work in their restaurants side by side with their Team Members each day.
In Jackson, Bollinger will be responsible for all day-to-day activities of the business, including employing approximately 110 full- and part-time Team Members, serving Guests, cultivating relationships with local organizations and businesses, and tailoring philanthropic efforts to meet the Jackson community’s needs.
Originally from Perrysburg, Ohio, Bollinger developed a passion for serving her community early on. She studied human development and family services in college, motivated by a desire to help others overcome barriers and create a sense of belonging. After earning her master’s degree, she worked in human resources before discovering an opportunity to make an even bigger impact through
Chick-fil-A.
“My journey to becoming a local Owner-Operator started with curiosity,” Bollinger said. “A good friend raved about her positive experience working as a Team Member, and when I visited her restaurant, I realized that Chick-fil-A is more than just a place to eat—it is a space where people feel welcomed, cared for and have a chance to make a meaningful impact.”
Bollinger joined Chick-fil-A in 2018, where she served as an Executive Director of Employee Experience at a restaurant in the Toledo area and played a key role in enhancing the Team Member experience. Following her leadership role, Bollinger joined the Chick-fil-A® Leadership Development Program where she gained operational and business leadership skills. After more than seven years at
Chick-fil-A, Bollinger was selected as the local Owner-Operator of Chick-fil-A Jackson, where she is excited to make a positive impact both inside and outside the restaurant.
“The more I immersed myself in this company, the more I understood Chick-fil-A’s mission to serve and care for others,” Bollinger added. “I’m thrilled to offer great food, signature hospitality and career growth opportunities to Jackson. My hope is that both Guests and Team Members will feel valued, seen and supported—just like I have throughout my journey to becoming an Operator.”
Click here to learn more about Bollinger’s inspiring journey to entrepreneurship.
Caring for the Jackson Community
The Chick-fil-A business is built to add positive impact beyond profit, including giving back to local communities. Chick-fil-A local Owner-Operators are empowered to support the neighborhoods they serve with a key focus on hunger, education, and specific community needs.
In celebration of the opening, Chick-fil-A, Inc. has donated $25,000 to Feeding America to support local hunger relief efforts of South Michigan Food Bank, a Feeding America partner food bank, in honor of the new restaurant.
Bollinger’s restaurant will participate in the Chick-fil-A Shared Table® program, an initiative that redirects surplus food from the restaurant to local soup kitchens, shelters, food banks and nonprofits in need. To date, more than 35 million meals have been created from Chick-fil-A Shared Table donations from over 2,300 Chick-fil-A restaurants throughout the U.S. and Canada.
In addition, Chick-fil-A Jackson is recognizing 100 local heroes making an impact in the Jackson area by providing them with free Chick-fil-A entrées for a year.
Team Member Investment
Chick-fil-A local Owner-Operators strive to hire, develop and retain top talent, helping future leaders optimize their skills and providing pathways for personal and professional development in a welcoming, purpose-driven environment. A career at Chick-fil-A offers a wide range of benefits, including hands-on training and mentoring, competitive pay and benefits, the chance to apply for scholarships to support continued education, and the flexibility to thrive in and outside of work. Chick-fil-A’s local Owner-Operators are committed to preparing their team for the future, wherever it may lead. To learn more about careers at Chick-fil-A, click here.
Delicious Food; Outstanding Customer Service
Chick-fil-A is known for creating a welcoming, remarkable restaurant experience, starting with friendly service, a warm welcome and quality food, including the original Chick-fil-A® Chicken Sandwich.
Made with a real, whole, boneless breast of chicken with no added fillers, the breaded chicken is pressure cooked in fully-refined peanut oil. To complement the great-tasting chicken, fresh produce is delivered to Chick-fil-A restaurants up to six times a week for the best quality and flavor.
Guests of Chick-fil-A Jackson can place an order for pickup, dine-in, drive-thru or Mobile Thru on the Chick-fil-A® App or online. When joining the Chick-fil-A One® tiered membership program, Chick-fil-A One members receive points on every qualifying purchase which can be used to redeem available rewards. To view delivery options in the area, click here.
For the latest news and updates on Chick-fil-A Jackson, visit the local restaurant’s Facebook page and follow along on Instagram. For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit chick-fil-a.com.
About Chick-fil-A, Inc.
Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by local Owner-Operators in more than 3,000 restaurants across the United States, Canada and Puerto Rico.
Chick-fil-A opened its first restaurant in the UK in early 2025 with the goal of launching five locations across the UK within the next two years. The first Singapore restaurant is set to open in late 2025, marking the brand's entry into Asia.
Chick-fil-A local Owner-Operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. The family-owned and privately held company was founded in 1967 by S. Truett Cathy. More information on Chick-fil-A is available at www.chick-fil-a.com and @ChickfilANews.
Restaurant Brings Approximately 110 Full- and Part-Time Jobs to Community, Honors 100 Local Heroes with Free Chick-fil-A Entrées for a Year
JACKSON, Mich. (March 24, 2025) – A new Chick-fil-A® restaurant will begin serving the Jackson community on Thursday, April 3, 2025. Chick-fil-A, Inc. has selected Chantay Bollinger as the independent franchised local Owner-Operator of Chick-fil-A Jackson.
Located at 971 N. West Ave., Chick-fil-A Jackson will be open for dine-in, drive-thru, carry-out, catering and Mobile Thru from 6:30 a.m. to 9 p.m., Monday through Saturday, with the drive-thru open until 10 p.m. Because Chick-fil-A restaurants are designed to serve the unique needs of each community, Chick-fil-A Jackson will also feature a playground to serve Guests with children.
The Chick-fil-A Jackson restaurant joins two other Chick-fil-A restaurants serving the wider Lansing market.
Locally Owned and Operated
Chick-fil-A’s franchise model is essential to how the restaurant serves others. Most Chick-fil-A restaurants are owned and operated by a single individual, which means Chick-fil-A’s local
Owner-Operators are small business owners, not passive investors, who work in their restaurants side by side with their Team Members each day.
In Jackson, Bollinger will be responsible for all day-to-day activities of the business, including employing approximately 110 full- and part-time Team Members, serving Guests, cultivating relationships with local organizations and businesses, and tailoring philanthropic efforts to meet the Jackson community’s needs.
Originally from Perrysburg, Ohio, Bollinger developed a passion for serving her community early on. She studied human development and family services in college, motivated by a desire to help others overcome barriers and create a sense of belonging. After earning her master’s degree, she worked in human resources before discovering an opportunity to make an even bigger impact through
Chick-fil-A.
“My journey to becoming a local Owner-Operator started with curiosity,” Bollinger said. “A good friend raved about her positive experience working as a Team Member, and when I visited her restaurant, I realized that Chick-fil-A is more than just a place to eat—it is a space where people feel welcomed, cared for and have a chance to make a meaningful impact.”
Bollinger joined Chick-fil-A in 2018, where she served as an Executive Director of Employee Experience at a restaurant in the Toledo area and played a key role in enhancing the Team Member experience. Following her leadership role, Bollinger joined the Chick-fil-A® Leadership Development Program where she gained operational and business leadership skills. After more than seven years at
Chick-fil-A, Bollinger was selected as the local Owner-Operator of Chick-fil-A Jackson, where she is excited to make a positive impact both inside and outside the restaurant.
“The more I immersed myself in this company, the more I understood Chick-fil-A’s mission to serve and care for others,” Bollinger added. “I’m thrilled to offer great food, signature hospitality and career growth opportunities to Jackson. My hope is that both Guests and Team Members will feel valued, seen and supported—just like I have throughout my journey to becoming an Operator.”
Click here to learn more about Bollinger’s inspiring journey to entrepreneurship.
Caring for the Jackson Community
The Chick-fil-A business is built to add positive impact beyond profit, including giving back to local communities. Chick-fil-A local Owner-Operators are empowered to support the neighborhoods they serve with a key focus on hunger, education, and specific community needs.
In celebration of the opening, Chick-fil-A, Inc. has donated $25,000 to Feeding America to support local hunger relief efforts of South Michigan Food Bank, a Feeding America partner food bank, in honor of the new restaurant.
Bollinger’s restaurant will participate in the Chick-fil-A Shared Table® program, an initiative that redirects surplus food from the restaurant to local soup kitchens, shelters, food banks and nonprofits in need. To date, more than 35 million meals have been created from Chick-fil-A Shared Table donations from over 2,300 Chick-fil-A restaurants throughout the U.S. and Canada.
In addition, Chick-fil-A Jackson is recognizing 100 local heroes making an impact in the Jackson area by providing them with free Chick-fil-A entrées for a year.
Team Member Investment
Chick-fil-A local Owner-Operators strive to hire, develop and retain top talent, helping future leaders optimize their skills and providing pathways for personal and professional development in a welcoming, purpose-driven environment. A career at Chick-fil-A offers a wide range of benefits, including hands-on training and mentoring, competitive pay and benefits, the chance to apply for scholarships to support continued education, and the flexibility to thrive in and outside of work. Chick-fil-A’s local Owner-Operators are committed to preparing their team for the future, wherever it may lead. To learn more about careers at Chick-fil-A, click here.
Delicious Food; Outstanding Customer Service
Chick-fil-A is known for creating a welcoming, remarkable restaurant experience, starting with friendly service, a warm welcome and quality food, including the original Chick-fil-A® Chicken Sandwich.
Made with a real, whole, boneless breast of chicken with no added fillers, the breaded chicken is pressure cooked in fully-refined peanut oil. To complement the great-tasting chicken, fresh produce is delivered to Chick-fil-A restaurants up to six times a week for the best quality and flavor.
Guests of Chick-fil-A Jackson can place an order for pickup, dine-in, drive-thru or Mobile Thru on the Chick-fil-A® App or online. When joining the Chick-fil-A One® tiered membership program, Chick-fil-A One members receive points on every qualifying purchase which can be used to redeem available rewards. To view delivery options in the area, click here.
For the latest news and updates on Chick-fil-A Jackson, visit the local restaurant’s Facebook page and follow along on Instagram. For more information about Chick-fil-A and stories about the Brand’s food, people and customers across the country, visit chick-fil-a.com.
About Chick-fil-A, Inc.
Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by local Owner-Operators in more than 3,000 restaurants across the United States, Canada and Puerto Rico.
Chick-fil-A opened its first restaurant in the UK in early 2025 with the goal of launching five locations across the UK within the next two years. The first Singapore restaurant is set to open in late 2025, marking the brand's entry into Asia.
Chick-fil-A local Owner-Operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. The family-owned and privately held company was founded in 1967 by S. Truett Cathy. More information on Chick-fil-A is available at www.chick-fil-a.com and @ChickfilANews.
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Contact: Media Hotline: (800) 404-7196
Email: RestaurantOpenings@chick-fil-a.com
