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How Local Owner-Operators are Helping in Communities Affected by Helene

Oct. 09, 2024

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Local Restaurants serving impacted residents, first responders 


Wednesday, Oct. 9, 2024
In the Asheville, N.C. area, a Chick-fil-A Mobile Kitchen is serving thousands of chicken sandwiches this week.

“I have friends in this community that need hope, that need someone to shine a light in this dark time right now – and we get to do that serving Chick-fil-A sandwiches through the mobile kitchen truck,” said Chick-fil-A Forest City Owner-Operator Sam Seigler, whose restaurant is located almost an hour from where the mobile kitchen is serving.

Staff from the Chick-fil-A Support Center in Atlanta are volunteering with Team Chick-fil-A to help with distribution. 

Friday, Oct. 4, 2024 
MeriBeth McNeill, who has been a Chick-fil-A Operator for 12 years, remembers what it was like when Hurricane Michael went through her community in 2018. She and her Team Members were without power for a significant amount of time.  


When early predictions looked like Helene would hit Americus, Ga., where her restaurant is located, they began to prepare – starting by canceling her food truck from its regular stops on Thursday, Sept. 26 and Friday, Sept. 27, when the storm would hit, and Saturday, Sept. 28, so they’d have a way to feed their community post-storm – or others in need.  

While her community was spared from major damage, the same couldn’t be said for communities one to two hours away. She didn’t hesitate to mobilize.  

“It’s the heart of who we are locally, who we are as a brand with Chick-fil-A,” MeriBeth said. “As we were handing out sandwiches this week, it brought comfort to [those impacted] and brought people to tears. It was a moving experience for all of us.”

On Oct. 3, her food truck passed out sandwiches in Eastman, Ga., a community it regularly visits. A local hospital’s CEO asked if they could partner together and run it like a drive-thru. Together, they distributed 1,000 sandwiches. 

FPO

Wednesday, Oct. 2, 2024
In the aftermath of Hurricane Helene, locally owned and operated Chick-fil-A restaurants and Chick-fil-A, Inc. are providing assistance to those impacted – including residents, local Owner-Operators and their Team Members.

Two Operators in Florida and Georgia have used their food trucks to serve thousands of meals.

Coming to the aid of Chick-fil-A Lake Park in Lake Park, Ga., which closed on Sept. 26 due to the incoming storm and hasn’t reopened due to a power outage, Chick-fil-A Americus Owner-Operator MeriBeth McNeill and her team leveraged her food truck to prep and serve more than 1,200 chicken sandwiches and 600 bags of waffle potato chips to impacted residents more than two hours away.

FPO

Chick-fil-A Lake City Operator Michael Sexton, located in Lake City, Fla., traveled more than 70 miles with his food truck to serve neighboring community Steinhatchee, Fla., in its time of need. Michael and his Team Members served hundreds of chicken sandwiches, nuggets and waffle fries on Monday, Sept. 30. 

On Tuesday, Oct. 1, Michael's food truck traveled to Perry, Fla. – a community his team is very familiar with, despite Perry not having a freestanding Chick-fil-A restaurant. In lieu of a restaurant, Michael and his team have traveled to Perry to bring Chick-fil-A to this community for nearly two and a half years. In the aftermath of the hurricane, his presence was no different – but the notion of “serving” this particular community was. 

“We’ve served people who have been guests of our food truck,” Michael said. “Perry is a town that got hit really hard 13 months ago from another hurricane. Some people lost their homes and businesses. Though we’re sorry for the circumstance, we’re happy to help the community when it needs it the most.”

Michael lost power when Helene hit and got it back four days later. He debated asking his team if they wanted to work, knowing many had their own impacts from the storm. He sent a message, and several responded that they wanted to work, help and serve where they could. 

“I’m always amazed at the resiliency of our team,” Michael said. “Every time a storm happens, our team is focused on one another – checking in to see if everyone is okay, if anyone needs water. They’re doing all that while taking care of their community and customers.” 

Back at it on Wednesday, Oct. 2, the Lake City, Fla., food truck again went out on the road to serve in Keaton Beach, Fla. 

Chick-fil-A, Inc. is helping cover costs for feeding events in areas hard hit by the storm and is working with the American Red Cross to provide relief and assistance to people, families and communities whose lives have been affected by Hurricane Helene. Guests can donate through the Chick-fil-A App and to double the impact, Chick-fil-A will match each dollar donated up to $500,000. 

In addition, the company donated 20 pallets of bottled water to the North Carolina State Highway Patrol, which transported from the Chick-fil-A Supply distribution center in Mebane, N.C. to Western North Carolina. 

The company is also supporting those impacted through the Together Fund, which is an internal relief fund for those experiencing crisis.