Ordering and Payment FAQ

How do I request a refund for a mobile or online order?

What do I do if my order is wrong or if I am missing items from my order?

Are meals available as a reward?

Can I order meals from Chick-fil-A through the app and third-party partners?

Is the entire Chick-fil-A menu available for delivery?

Why is there a minimum or maximum order limit for delivery?

How do I place a delivery order?

How do I order delivery on the Chick-fil-A App?

Can I transfer a reward from a promotional card into my Chick-fil-A One account?

Is there a limit to the number of promotional cards I can transfer to my Chick-fil-A One account on the Chick-fil-A App?

I received an error that this card has already been transferred, but I did not transfer it. Can I still redeem the offer with the physical card?

Can I transfer a Catering promotional card to my Chick-fil-A One account or the Chick-fil-A App?

How many people does Chick-fil-A Catering serve?

What catering options can I order from Chick-fil-A?

How do I reheat a Chilled Chick-fil-A Nugget Tray?

Can I purchase ice through Chick-fil-A Catering?

What is the Chick-fil-A One Card?

How can I check the balance on my gift card?

Do Chick-fil-A Express and licensed locations, such as music venues, stadiums, airports or universities accept gift cards?

How do I address an issue I experienced when sending a Chick-fil-A eGift Card?

How can I add a receipt to my account to receive points for my purchase if I forgot to scan?

Can I get points for my purchase if I don’t have my receipt?

After submitting a missed transaction request, when will I receive my points?

How many times can I submit a missed transaction request?

Can I place an order with Chick-fil-A through Apple CarPlay?

What can I order through Apple CarPlay?

How do I save menu items as Favorites on my Chick-fil-A One Account?

What should I do if I have an issue submitting my order through Apple CarPlay?