Digital Ordering and Payment FAQ

How do I request a refund for a mobile or online order?

What do I do if my order is wrong or if I am missing items from my order?

Are meals available as a reward?

Can I order meals from Chick-fil-A through the app and third-party partners?

Can I place an order with Chick-fil-A through Apple CarPlay?

How do I order on the Chick-fil-A App if I am dining in at a restaurant?

How can I add or delete a payment method on the Chick-fil-A App?

How can I see the loads and redemptions for my Chick-fil-A One digital gift card?

When I place a mobile order, how do I know when my order is ready to be picked up?

How do I place an order on the Chick-fil-A App to do curbside pick-up?

I tried to submit a mobile order but got an error message. Did the restaurant receive it? Will I be charged twice?

What is Mobile Thru?

What methods of payment can I use to load funds to my Chick-fil-A Account balance?

What should I do if I am experiencing technical difficulties with the Chick-fil-A App?

What should I do if I was charged incorrectly for my order?

Where can I find the prices for menu items at my restaurant?

Why can't I use my Chick-fil-A Account balance toward my mobile order?

Why did I receive an error when attempting to add a payment method to my Chick-fil-A Account?

Why is there a Discover charge on my account?

How do I place an order on the Chick-fil-A App to pick up in the drive-thru?

Is an account required to order online?

Why do you need my email address?

Who should I contact if I experience technical difficulty with the site?

I selected a different location and the prices changed. Why is that?

What happens if I have an issue or question about my order?

I placed an order online or through the app at the wrong Restaurant. What do I do?

Can I set up a recurring order?

What should I do if I'm charged twice?

Can I use Apple Pay to pay for Chick-fil-A Orders in the Chick-fil-A App?

Can I use Apple Pay to pay for Chick-fil-A Orders (including catering orders) on chick-fil-a.com?

How do I use Apple Pay in the App?

How many Apple Pay accounts can I link to my profile?

How will Apple Pay charges appear on my bank transaction history?

Can I use Google Pay to pay for Chick-fil-A Orders in the Chick-fil-A App?

Can I use Google Pay to pay for Chick-fil-A Orders (including catering orders) on chick-fil-a.com?

How do I use Google Pay in the App?

How many Google Pay accounts can I link to my profile?

How will Google Pay charges appear on my bank transaction history?

How do I use PayPal within the Chick-fil-A App?

Can I order on the Chick-fil-A App or create a Chick-fil-A One account in Puerto Rico?

Why do I see a temporary charge on my account in online banking?

I no longer want to use the Chick-fil-A One Card for payment. How can I get a refund for the money I placed on my Chick-fil-A One Card?